Refund Policy Rules

Returns, refunds, cancellations, and changes made after the buy

Policy on Cancellations

The Australian Medicines Regulation (TGA) says that we can’t reuse or resell any drug that has been given to us. This rule also refers to medication that has been sealed and left our building. Once an order is accepted, our Package Dispatch very quickly to fill it. So, once you’ve made your order, we can’t make the changes, cancellations, or returns that you’ve asked for unless our delivery team says it’s necessary to make sure the safe and proper supply.

Items that were sent wrong or in error

In the following situations, a return can be given:

If you receive an item that is broken, damaged during shipping,
doesn’t work as described or claims to, or
If it was sent to you in the wrong way, you can get your money back.

We’ll pay for the shipping to send the items back, and we’ll either send you the right one or give you a refund. If an item qualifies for this type of refund, we will send the price of the item plus any shipping costs back to the method of payment you used the first time.

Delivery Attempts Failed

If the delivery partner fails to deliver your order and the package is sent back to our Marketplace Partner, you will need to call that partner directly to set up a new delivery. The customer will have to pay for any shipping costs that come up. Emedpost is not responsible for getting the things to the right place, and they will not refund the shipping fee.

Orders from other countries

Not getting your order because of one of these reasons will not get you a return for the item’s price or the cost of shipping and handling.

We haven’t picked up your order yet, or
Your package was turned down at the gate, or
Your package was sent back to you, or

Some things might not be allowed in your country or might be held at the border. We can’t track these import rules for your country, and it’s up to you to make sure that the things you order will be able to get through customs.

Policy on Refunds

If our clinical team rejects your order, you will automatically get your money back within 5–10 work days. In some cases, it can take up to 14 days.

It will be cancelled, and you will get your money back if we don’t hear back from you within 7 days of any requests for information that our clinical team may have about reviewing your assessment and clearing your order.

You should be pleased with your purchase. If you’re not, please let our Customer Care Team know, and we’ll do our best to make things right.

Problems or mistakes with the medicine when it is received

Very few mistakes happen when medications are given out; we have stringent procedures to make sure that every drug is checked by a trained checker. If you think there was a mistake with your order and the medicine sent to you is the wrong one, please call our Customer Care Team as soon as you get the order. We will be happy to work with you to find a solution that works best for you if the wrong medicine is sent to you.

If you paid for something online with a credit card, you must get your refund on the same credit card as our Refund Policy.

Note: Before sending back any items, you must first agree with us that you want to return them. The item will be returned once we get it.

Email or Contact our customer service team between 9 a.m. and 5 p.m. AEST, Monday through Friday: